Terms and Conditions

 

• A request for an assessment can be made by email, or over the phone

• A block of sessions is non-refundable.

• 48 hours notice is required to change the date of the appointment.

• Clients should arrive promptly for their telephone, face to face or video appointment. 

• Full payment of the balance is required within 7 days of the invoice being sent. 

• If your assessment is being funded by an outside organisation (e.g. college, university or employer), written confirmation in form of a letter or email is required before an appointment can be made.

• Assessments take place on the telephone, video link, and in some exceptions face to face in Colchester, Essex. 

• Assessments usually last between 45 minutes to 60 minutes, but the length of the appointment depends on the individual needs of the person being assessed.

• Practitioners will offer a probable diagnosis, however, for a full clinical diagnosis, you will need to attend an appointment with your GP.

• Practitioners will use an evidence-based treatment protocol as recommended by NICE guidelines and the Roth and Pilling framework. 

• Reports are not routinely sent. However, if they are, the report will be sent to you in a password protected and encrypted document attached to the email address provided.

• If you require a hard copy of the report please state this in advance.   There is an additional charge of £5 for each hard copy.   

• Daniel Royce Psychology does not accept any abuse or aggression towards their staff and have the right to terminate any sessions and refuse further treatment.     

• Daniel Royce Psychology practitioners reserve the right not to accept a referral, to terminate an assessment, or not circulate an assessment report if: the referral appears to be outside their area of expertise; the client fails to cooperate fully with the requirements of the assessment procedure in such a way that may compromise the validity of the assessment; the client fails to comply with the terms and conditions outlined above.